Shipping Policy

To begin with, we ship worldwide, dependant on location the delivery time and cost will differ.

We use the Royal Mail service for all deliveries via UK 1st Class and 2nd class system. We will always aim to pack and dispatch your order from us within 1 - 5 working days but please allow up to 10 for personalised orders. During busy piriods this could be longer. Please message us before placing your order if you need the items with a quick turn around so we can update you with our current dispatch times. For the UK, 1st class usually gives a 1-3 working day delivery time. 2nd Class gives a 2-5 day delivery time. Both of these are not guaranteed and we are not to be held responsible for a delay in delivery but if you still have not received your delivery within 10 working days please contact us.

PLEASE NOTE. That dispatch times are different to shipping times. When selecting the postage this is shipping times with Royal Mail or DPD and not our dispatch times. 

Please note that Saturdays and Sundays are not regarded as working days by Royal Mail. International delivery can vary from five to seven working days to Europe and three to four weeks to Zone 1 and 2. Customer is fully responsible to pay any VAT, import cost, clearing fees. We the seller are only responsible for shipping the product. You the customer are responsible for paying any import cost such as VAT, duties, and clearing fees, upon delivery. 

It's worth noting that if you do not give us a complete delivery address or make a mistake when inputting the address through our system, you will most likely not receive your parcel. If you have made a mistake, please make sure to E-Mail us ASAP so we can rectify the mistake and get your order sent out.

Our shipping prices are solely based on the Royal Mail published prices, calculated by size and weight although they are very competitive against other delivery companies so rest assured you’re getting the best possible value for a comprehensive service.

What happens if my order hasn't arrived?

If you're in the UK and your order hasn't arrived within 10 days, please send us an email bringing this to our attention and we will do our best to solve the issue. Leaving it longer than this makes it harder to resolve but we will try our best to resolve every situation.

We receive proof of delivery on each order that we send out. If we discover that Royal Mail has attempted and failed delivery, the parcel will be held at your local sorting office. This is then your responsibility to collect or arrange a re-delivery using their system.

If the goods are lost by Royal Mail, you will need to open a claim against them, but please keep in touch with us so that we can help to resolve this.

For outside the UK, circumstances can vary and parcels can take a little longer, so please contact us within 4 weeks if your parcel hasn't arrived.